Shipping policy

All orders are fulfilled and shipped within 1-3 business days. 

Domestic orders can take 5-12 business days to arrive. International orders can take 7-21 business days to arrive. Keep in mind these are estimates. 

International purchasers should be aware of any import fees, tariffs, and taxes they must pay for packages coming from the "United States." We are not responsible for any import/tariff/tax duties. These costs are the buyers responsibility. 

We can not guarantee a change in address after an order is received. We can not refund an order due to an incorrect address. It is the buyers responsibility to check if the shipping address is correct before placing the order. Refunds will not be given due to a purchasers negligence. 

FAQ

Q: How long will it take to get my order?

It depends on where you are. Domestic orders take 2-5 business days to arrive after shipped. Overseas deliveries can take anywhere from 5-21 business days. Delivery details will be provided in your confirmation email. Keep in mind these are rough estimates. 

Q: How long does it take to process my order? 

We are currently processing orders within 1-3 business days! However, UPS and USPS are taking an extra 2-5 extra days to deliver packages and update tracking. That means standard shipping may take 5-13 business days to arrive.

Q: It's been a while and my order hasn't arrived?

Okay, delivery of any package is unfortunately beyond our control. Packages do get lost at times or get delayed for one reason or the other, but before contacting us and asking us where your order is, understand that all we can do is check your tracking number and tell you exactly what that says. We don't handle the actual delivery of your order; once it's dropped off at the post office, it's beyond our control.

So before going into a rage..did you check the tracking number? Did you contact your local post office and demand more info on where your package is? We're not trying to be assholes, but there is little we can do on our end when it comes to packages being delivered.

Now, because we care about you and understand that some packages never arrive, we often times replace your order and ship it to you on our dime because we want to make sure you get what you paid and deserve, even though the mail is the one who lost your order. With that said, we are not the mail office! They have more resources to locate your package than we do! 

Q: I checked the tracking, it states delivered but I don't have it, now what?

If the tracking states delivered there is nothing we can do on our end, period. We have proof that your package was delivered, your word is not proof. Lots of times, it gets dropped off in the dark part of your front yard, in your lock box or other places. Best thing is to leave a note for your mail carrier and they can look into it for you; the note should state the tracking number. You have to understand that the postal service cannot scan "DELIVERED" unless it was actually physically delivered..it's illegal to do other wise! So, again, if it states delivered reach out to your mail carrier and leave a note informing them of the situation. Contact us if the issue remains unresolved.